Customer Service

Prices & Sales Tax

commuknity is a California retailer with physical retail store, and we are required to charge all applicable state and local sales tax on orders when applicable. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state.

Gift CardsóNo sales tax is charged when buying gift cards. The appropriate sales tax will be charged on the purchase when the gift card is used.

Payment Types

All prices in the store are US dollars. We can process orders from Canada, Europe, Australia and New Zealand purchased with Visa or Mastercard. Your payment information will be processed when your item is shipped.

You can access and print your invoice by visiting the customer service page and entering your order tracking number. Your invoice is also emailed after you confirm your order.


We want you to be completely satisfied with your yarn purchase. All yarn purchases may be returned within two weeks of receipt for a full refund, minus any shipping costs.

We can only accept yarn in its original condition with the label or ball-band intact, unwound. We are unable to accept returns of sale yarns, knitting needles, crochet hooks, or patterns.

Rewards Program

We offer our appreciation for shopping with us through our Customer Rewards Program. For every $1 you spend with us, you earn a point in our rewards program. When you accumulate 200 points, you earn a 20% discount coupon from us.

Point values for each item are displayed under item description. Log in to your account to find out your point balance at any time.

Product Suggestions

Is there a great yarn you'd like to see in the shop, or a colorway we've somehow overlooked from our current suppliers? Let us know, and we'll look into adding it to our inventory. We also accept special orders whenever possible. Just contact us to let us know!

Special Orders Policy

If you are looking for a specific item that you do not see on our site, please contact us. We are happy to research its availability and get back to you.

Privacy Policy

We respect your privacy and do not share any information collected on the site.

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1345 The Alameda, San Jose, California 95126 - (408)293-9333